Customer Support

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Thompson Pump & Manufacturing Co., Inc. strives to provide a high quality product that is easy to operate and maintain. With your help, Thompson Pump will continue to provide the most innovative quality products and services. Your comments and suggestions are important to us and necessary for improvement.

The following information will be used to notify you of product changes, upgrades, new products and services. Please provide a contact name who will have a long-term responsibility for this equipment.

* Items marked with an asterisk are required.

Sales Order #:

Name of Contact Person:*

E-mail of Contact Person:*

Company:

Address:

City:*

State:*

Zip:

Country:

Phone:

Fax:

How long have you done business with Thompson Pump?

Less than 1 Year
1 - 5 Years
6 - 10 Years
More Than 10 Years

Why do you choose Thompson Pump for your pumping needs?

Please rank each of the following in order of importance using each number only once using 1-5. 1 being the most important.

Customer Service

Products

Prompt Delivery (delivery based on lead time)

Technical Services

Quality

Please rate Thompson Pump on the following qualities:

 

Strongly Agree

Moderately Agree

Slightly Agree

Slightly Disagree

Moderately Disagree

Strongly Disagree

Thompson Pump listens to its customers.

Thompson Pump is prompt in dealing with customer concerns and questions.

Thompson Pump products are valuable to our business.

Please answer the following in regards to customer intent.

 

Yes

No

Don't Know

Would you use a Thompson Pump product again?

Would you recommend Thompson Pump products or services to a friend or business acquaintance?

Does Thompson Pump live up to your expectations for service & quality?

Please rate the following from 1 to 5 with 1 being the most important to you.

Price

Quality

People / Customer Relations

Delivery

Service

Other

 

Please answer all questions. If no, please explain.

Product: Complete Units

Yes

No

Don't Know

Was the equipment assembled and configured to your order?

If you ordered a pump did you receive your accessory set?

Quality:

Yes

No

Don't Know

Did the product you received meet your expectations in quality?

Shipping

Yes

No

Don't Know

Were all items on your purchase order included on the packing list?

Were all items in good condition and free from shipping damage?

Product: Parts Orders

Yes

No

Don't Know

Were the parts you ordered the correct parts required?

Was our parts staff courteous and helpful to insure the parts ordered were correct?

Quality:

Yes

No

Don't Know

Did the product you received meet your expectations in quality?

Billing & Invoicing

How would you rate our invoices for accuracy?
Excellent       Good         Average       Fair         Poor

How would you rate our invoicing for clarity?
Excellent       Good         Average       Fair         Poor

Would you say our invoices are prompt?
Always      Usually         Sometimes         Occasionally         Never

How would you rate our response to billing questions?
Immediate             1-2 Days           4-5 days        More than One Week

How would you rate the Accounts Receivable department overall?
Excellent       Good         Average       Fair         Poor

Thank You.